IMPACT CONSULTANTS case study - Compagnie des Alpes

Compagnie des Alpes : Equipping and structuring a multi-park B2B sales force

ORGANISATION · B2B SALES · TOURISM · SALES

Context

Compagnie des Alpes runs a single B2B sales force for all of its parks. However, applications, processes, organisations and ways of working had not kept pace with the growth of the individual parks. Tools and sales administration were misaligned, creating customer-experience problems and inefficiency. In this context Compagnie des Alpes called on IMPACT CONSULTANTS to design the sales administration of the future.

Our response

• An assignment run by a collective of organisation and process experts
• A full diagnosis based on interviews with all stakeholders, design of key processes and identification of critical issues
• Recommendations and co-construction of the action plan

Results

• A complete diagnosis shared by all stakeholders
• Clear recommendations on possible pooling, processes, tools and methodology
• A concrete action plan with framed milestones to implement shared solutions