IMPACT CONSULTANTS case study - Conztanz

Conztanz : PSS selection and migration: securing a critical asset

FINANCIAL TRACKING · STRATEGY · PROGRAMME MANAGEMENT · TRAVEL · CHANGE MANAGEMENT

Led by Hélène Millet during her time at Conztanz

Context

Passenger Service Systems sit at the heart of airline IT and are essential assets for their distribution strategy. The financial weight of the contract demands particular attention: for an airline, annual distribution costs generally rank second, just behind aircraft purchases.

Our response

• Different steps are covered depending on the request:
• Current airline processes, distribution strategy, evolution needs and the systems involved
• Management of requests for information, usually followed by a comprehensive RFP
• Business case analysis and validation through scenarios
• Methodology and monitoring of an optimised migration programme
• Change management: process and organisation, follow-up and negotiation with the PSS provider

Results

• Control of financial assets before and after migration
• A smooth technical transition for more than 8 airlines, in widely varying financial, operational and cultural contexts
• Effective adoption of the new solution, with complementary tools deployed where needed