IMPACT CONSULTANTS case study - Aircalin

Aircalin : Interim management: Network, RM, Pricing & Alliances

TRANSITION · INTERIM MANAGEMENT · NETWORK, RM & PRICING

Context

The head of Network-RM-Pricing-Interline-Alliances was leaving after 7 years of solid structuring work. Rather than a risky external hire (relocation from mainland France), Aircalin chose to promote an internal engineer in charge of digital, with no background in the fields concerned but with the qualities suited to a role combining management (20+ people), technical depth and multiple revenue-optimisation challenges. The Executive Committee decided to call on an interim management, support and mentoring assignment to accelerate her ramp-up across all the departments in her remit.

Our response

• Impact proposed a 4-month assignment, including 2 months on site in Nouméa for full immersion and a complete grasp of the company’s specifics
• A three-part assignment: an audit of all the departments involved; a mentoring plan phased to the manager’s profile; proposals and deployment of new processes across the departments in parallel with her ramp-up

Results

• A manager in full command of her role 4 months after taking up the position, at high-level strategic as well as operational level, with a clear understanding of the businesses and their stakes
• Teams that also grew in skill and welcomed the input of outside expertise
• Greater cross-functional working between departments
• Aircalin came back to Impact Consultants and immediately signed a new 6-month assignment to support the opening of the BKK-PAR route