AS A GUEST

CONTEXT

Experience and customer relationship

Hospitality

Organisation & Transformation

Technology

As a guest is an online agency highlighting French upscale independent hoteliers.
It provides customers with a booking platform to find the offer that best suits them, at a fixed price of 89 € throughout the year.

 

Background:

Mission carried out within the framework of our partner Paris & Co.
A performance judged not satisfactory enough for the acquisition of new hotels.
Need for rapid improvement for recovery.

ANSWER

  • Flash missions of a few days.
  • Diagnosis and recommendations via a review of processes, organisation and customer feedback.

RESULTS

  • A diagnosis shared and validated by the founders.
  • Concrete leads set up quickly by the As a Guest team.

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